Help : Frequently Asked Questions

What do I do if an item is missing or I receive a damaged/incorrect item?

Although we strive to pick and package your order so it is received in pristine condition, accidents/oversights  can occur.  If you receive and item you believe to be received in error, did not receive or is damaged upon receipt, please contact our Customer Support Department within 20 days of delivery.  For orders shipping within the US or its territories, a customer credit will be issued if the damaged item is valued under $5.  If the item has a higher value and is in stock, you may have the choice between a customer credit or reshipment.  For orders shipping outside of the US, a customer credit will be issued if the value is below $20.  Items with a higher value and available may be reshipped or a customer credit issued. 

Items will be shipped at a level deemed suitable by the corporation.

Published on 10/29/2009.