There is a possibility an item may have been inadvertently omitted from your order or was not marked as being out of stock on your packing slip. Please contact our Customer Support Department so a customer credit or refund can be issued. Our policy is to issue a customer credit for orders paid using PayPal® or by Money Order unless otherwise requested by the customer. If paid via major credit card, a complete credit is issued at the time your order is processed.
Your order may have been shipped in multiple shipments. If so, your packing slip will notate this. Our Customer Support Department will also be able to let you know if this is the case.
Another possibility is that you ordered digital products. Digital items are not shipped along with your order as they are available for immediate download onto your personal computer. The digital products ordered will be available under the MY DOWNLOADS section of your account. Returns and exchanges for digital products are only available if the download ordered is not functioning properly. To ensure you are aware you are purchasing digital products, you have to approve the following or your order will not complete:
Please read and check each of the following three boxes to indicate that you have read and agree to the terms of this purchase:
*I understand that I am placing an order which includes digital merchandise and that these products will NOT be shipped but will be available for instant download from the My Downloads page for up to 30 days once payment is made in full.
*I understand that A Cherry On Top does not offer returns or refunds for downloadable digital products.
*I agree to NEVER share, resell or otherwise make available digital products purchased in this order. I agree to abide by any and all Copyright Terms and Conditions included with purchased products.
Digital products are found only in our Digital Shoppe and are notated as being digital/downloadable in the item's description. These products also have a "disc" icon image to indicate the item as being digital.