We want you to be happy with every purchase that you make at A Cherry On Top. If you have any issues with your order or an item you received isn’t what you expected, please reach out and we’ll make it right.
What do I do if my order was damaged in transit? You can contact us here. Please let us know what happened, which item(s) specifically is damaged, and include a couple of images of the damage, if possible. Depending on our available stock and the extent of the damage, we will either reship the item(s) to you or issue a refund or customer credit. We’ll let you know what to do with the damaged items. All claims for damaged products must be made within 15 days of receipt.
What if my order is missing an item or is otherwise incorrect? Reach out here, and we’ll make it right.
What if I changed my mind or want to return items for another reason? Please contact us here and let us know what you’d like to return. We don’t require an RMA number, but we ask that you contact us first so that we can see if there’s anything we can do or if providing a return label would be appropriate. All returns must be un-opened, un-used, and in their original packaging. Returns must be made within 30 days of receipt. You can send them back to us at:
A Cherry On Top Returns
2216 Midland Rd
Saginaw, MI 48603
Please ensure that you include a copy of your original invoice, pack list, or order number. We’ll refund the cost of the products, less any shipping charges, to your original method of payment once the shipment arrives back at our warehouse.
Who pays for shipping? If an item is damaged in transit or if we made a mistake, we’ll send you a pre-paid shipping label to return it back to us. If you’re returning an item for another reason, it’s your responsibility to get the item back to us safely.
Items not eligible for return include: Non-packaged stickers, paper and cardstock sold by the sheet, COPIC markers, idea books and magazines, and any items marked “clearance” or “final sale”. Items that are returned to us that do not qualify as a return item will not be shipped back to you and no refund will be issued.
Can I exchange an item? No, but we’ll provide a refund or customer credit for the original item and you’re welcome to place a new order for the item that you want instead.