What Is In-House Rush?
In-House Rush Guarantees that your order will ship within one business day. A nominal handling fee of $1.95 will be applied to your order when you choose this option. Rush this order does not guarantee a faster delivery method. If you need your order to arrive to you quickly, be sure to select Overnight or 2nd Day delivery. "Rush this Order" is not available for international orders.
Terms and Conditions
Rushed orders must be placed before 10 am Eastern Standard Time (Monday-Friday) to qualify for shipping that day. Orders placed after 10 am will ship the next business day. Orders placed on or near a U.S. holiday may be delayed one or more business day.
If your rushed order is not shipped within the expected amount of time, you will be refunded your the $1.95 rush fee. Liability of this guarantee is limited to the Rush Fee paid amount.
Please note that our Customer Support Department is CLOSED (orders are also not processed/shipped) on the following U.S. Holidays:
Orders are not processed on Saturdays or Sundays.
Expedited Delivery Options
(3-day Express, 2nd Day & Overnight) are available to most locations. Overnight orders placed by 10am EST will ship that same day. Expedited orders placed after 10am EST will be shiped by the next business day (Monday - Friday excluding holidays). Liability of this guarantee is limited to the amount of Shipping and Handling for your order.
Our warehouse ships orders Monday thru Friday. The day the order is submitted does not count as a delivery or processing day. We highly suggest calling our Customer Support department directly to ensure your merchandise will arrive when needed.
Why Do You Offer The Rush This Order Option?
Our team works very hard to ship your order out as soon as possible. Normal processing times vary from 1-3 business days. However, there are times when it may take longer to ship your order due to higher order volumes. During these times, you may require your order to ship immediately. We offer the In-House Rush option at checkout as a convenience. This option guarantees your order ships by the next business day.
We frequently get questions about why we offer an in-house rush service-- why everyone's order cannot be shipped automatically the next business day. That is our goal, but...
When you place your order, there may be hundreds of orders in the picking que ahead of yours. We think it's only fair that we process orders in the order they are received to us, with very few exceptions. The number of orders at any given time greatly fluctuates. Sometimes we get a few days behind, it happens, even with our warehouse shipping crew working overtime. That's where the Rush option comes in. We think it's only fair that those who wish to be bumped to the front of the line should have to pay for it. When it comes right down to it, by offering an in-house Rush option, we are able to reduce shipping costs across the board with free/reduced shipping promotions.
With the in-house Rush option, everyone wins. Those who really need their order quickly pays an extra $1.95 to jump to the head of the line. Those who would rather save on shipping costs may do so as well by not selecting the Rush option. ACOT wins as well by not having to bring in temporary employees during our peak times - we have found that the large number of mis-picked orders greatly increases when we bring in temps. By offering the Rush option, it helps us keep our costs down which in turn allows us to pass on savings to our customers in the form of promo codes, sales and great deals.