Here's the story ~ D and Maggie wanted some ribbons ~~ no help could be found at WalMart. We paged managers, asked several employees, nothing, Soooooo they just figured out how that machine worked and proceeded to cut and mark the ribbons themselves. Maggie even helped two customers waiting for material to be cut. We waited at least 30 mins and no one ever did come. Now the true story is Maggie needed more spending money so she was hired for an hour in the fabric depart. to work! hehehe