Information

[DN in MN]

You may or may have not noticed, but some items will have this note on them:

Note: Items listed as "Ships Soon" will currently take an additional 2-3 weeks to ship due to warehouse delays with our supplier.

A couple weeks ago, one of our suppliers Notions (who bought out American Crafts), experienced an electrical surge from some severe weather. They are still not up and running, and I'm sure are going to be super behind when they do get things up. We haven't heard any updates really, so I'm not sure when we'll be getting things in from them. If you have an order that's being held up by one or more of these items, you may want to split your order so you can get your in stock items sooner. You can do that easily in your account! If you have any questions about your order you can email us anytime! [email protected]


***update***
The damage from the fire at the Notions warehouse is more extensive than we originally thought. (We really didn't get many updates for a couple weeks.) They have been forced to shut down unfortunately as they work to recover. It will probably be a long while before they're up again, who knows.  Notions has been a reliable partner for us for many years now, and we use them to supply our products listed as “Ships Soon” on the site. Because of that, we’ve had to temporarily remove all of those products where we don’t have our own inventory available. The good news is that we still have over 20,000 unique products that are in stock and ready to ship and we’re working hard to stock more of your favorites directly over the coming weeks.

Thank you so much for your patience as we work through this!

Have a favorite you’re hoping we restock? Leave a comment and we’ll do our best to track it down!

[VickiR]

That's sad...fortunately, I don't have any waiting orders.  We know all about the electrical surge last week.  It happened to our youngest DD when lightening struck a tree right next to her house.  Everything was okay but the washer and dryer...fried!  Now she's waiting to hear from insurance and it's been a week.

[Sue2024]

Glad to read this--a day later.  Thanks for the information!

[pawprints]

Thanks for the heads up.

[Rachel Kent]

**Update**

The damage from the fire at the Notions warehouse is more extensive than we originally thought. (We really didn't get many updates for a couple weeks.) They have been forced to shut down unfortunately as they work to recover. It will probably be a long while before they're up again, who knows.  Notions has been a reliable partner for us for many years now, and we use them to supply our products listed as “Ships Soon” on the site. Because of that, we’ve had to temporarily remove all of those products where we don’t have our own inventory available. The good news is that we still have over 20,000 unique products that are in stock and ready to ship and we’re working hard to stock more of your favorites directly over the coming weeks.

Thank you so much for your patience as we work through this  Have a favorite you’re hoping we restock? Leave a comment and we’ll do our best to track it down!

[Sue2024]

Thank you for the update!

Is there a way you can let us know what we 'lost' order-wise due to the fire?
 

[Sue2024]

Thank you for the update!

Is there a way you can let us know what we 'lost' order-wise due to the fire?
 

Yes you'll get an email if you haven't already! We're working through the orders and trying to see if we can source the products elsewhere. If we can't, items will be canceled and refunded. You'll get an email when that happens!
 

[shoorn]

Thanks for the update. I have held orders. I was going to release them today but there are quite a few that show "ships soon".  Can you give me an update on them and if they were in the fire?

[joannie]

Thanks for the info! I was wondering why Elizabeth Craft items were almost all gone. Keeping my fingers crossed this gets solved soon!

[KristinG]

That is awful, hope that everyone involved is safe.  Thanks for letting us know. 

[Rachel Kent]

Thanks for the update. I have held orders. I was going to release them today but there are quite a few that show "ships soon".  Can you give me an update on them and if they were in the fire?

You should have received an email!

[Sue2024]

Thanks for your patience everyone! It has taken a bit to go through orders and see if we can source some products elsewhere or refund the items. You should be getting emails if your order is affected. Please email us if you have any specific questions about your orders! [email protected]


 

[Flasher]

Wow.  What a nightmare for them.  Hopefully, they can regroup and get things back up and running.  I'm sure that will take lots of time, though.  We'll make do in the meantime.  

[shoorn]

Thanks for the update. I have held orders. I was going to release them today but there are quite a few that show "ships soon".  Can you give me an update on them and if they were in the fire?

You should have received an email!  

I didn't receive an email. Does that mean everything is okay? When I go to release the held orders there are several items it says will be 2 or 3 weeks to ship. 

 

[blbabe1234]

Wow...that's horrible. We appreciate y'all doing all that you can on your end. That's why ACOT rocks!

[Rachel Kent]

Thanks for the update. I have held orders. I was going to release them today but there are quite a few that show "ships soon".  Can you give me an update on them and if they were in the fire?

You should have received an email!   

I didn't receive an email. Does that mean everything is okay? When I go to release the held orders there are several items it says will be 2 or 3 weeks to ship. 

  

Yes yours look fine! It says "shipping later" because you chose the hold my order option
 

[jordanbev5]

So sorry for them and you as well!! So sad and hoping all can be restored and up and going again soon!! 

[shoorn]

You should have received an email!   

I didn't receive an email. Does that mean everything is okay? When I go to release the held orders there are several items it says will be 2 or 3 weeks to ship.  

Yes yours look fine! It says "shipping later" because you chose the hold my order option
  

Okay I'm confused. I went through to release the held orders and some items were fine and others were shipping later (2-3 weeks) . It wasn't just selecting hold order. I wasn't placing a new order but releasing the others already ordered and paid.

If everything looks fine and the shipping soon items are okay just delayed, then it should be okay.

[suewho372]

That’s so horrible! 
thanks for letting us know the status! 

[Karyn_Sue]

How frustrating!  We know you are doing all you can.